Walk-In For Sr. Customer Support - US Healthcare Non Voice - Chennai

Job Description

Senior Customer Support Representative, HCLTech

www.hcltech.com

Chennai, TN, India/ Full-Time.

Details of your interview schedule is as follows

HCL Technologies Limited,

No. 602/3, Elcot Special Economic Zone (SEZ),

Sholinganallur Village, Medavakkam High Road,

Sholinganallur, Chennai 600119

Venue : Tower 3 CAFE, Ground Floor, HCL Technologies.

Date : 17th Jan 2024

Contact Person : Mukesh/Dougles HR

Time : 10:30 AM to 02:00 PM

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment youll thrive in, then youre in the right place. Join us on our journey to advancing the technological world through innovation and creativity

Key Purpose of Role:

As an analyst the successful candidate will be responsible for their respective KPI performance in a US health care process. Individual will be involved in schedule adherence

• To help the development of an excellent working climate within the function
• To be a team-player and assist colleagues in their contribution to achieving the Business goals
• To actively support all multi-skilling initiatives within the process
• Display a high level of integrity in all dealings with internal/external customers
• Exposure to MS Office

Key Competencies

• Sound analytical skills to ensure eye for detail with Logical & customer centric issue resolution skills
• Ability to analyze, interpret and draw inferences from research findings
• Ability to use independent judgment to manage and impart confidential information
• Ability to make administrative/procedural decisions and judgments
• Responds to inquiries from providers and or POs, interfaces with internal and external customers on day-to-day credentialing and privileging issues as they arise
• Demonstrated success in handling large volumes of work.
• Ability to organize, prioritize, and accomplish tasks within established timeframes.
• Demonstrated proficiency utilizing reference materials & official documents

Eligibility Criteria

• Any Graduate (Arts/science/commerce/business) with experience in US health care domain
• 0-3 years Experience working for an MNC/overseas client organizations with preferable work experience in credentialing process
• Typing speed to be >25 Words/Minute & Accuracy of 90%
• Decent communication skills(Written & verbal)
• Flexible to work in night shifts
• Aptitude test scoring of 90% and above

Shifts: Rotational shifts.

Why Us

• We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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