Walk-in For Customer Service Voice Process on 3th n 4th July at Pune

Job Description

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Service International Voice Process.

Interested candidates can walk-in for an interview on 3th and 4th July at Pune.

Work location for this job role is in Pune.

Interview details:

Interview Time: 10 AM to 1:00 PM

Interview Date: 27th June 2024

Interview Venue: Plot No. 1, Pune, Phase 1, Building-1,Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulshi Pune, Maharashtra 411057

Things to remember while entering the venue: Please wear masks & follow Covid protocols.

Documents to Carry:

• Carry a Copy of print out your updated resume.
• Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).

Job Description for your reference:

Role Designation: Senior process executive

Job Location: Hinjewadi, Pune

Education Qualification: Full-time graduation / Post graduation

Shifts: 24*7 rotational shifts

Experience required: 1 to 2 years.

Process: International Voice Process

We are looking for talents with 1 to 2 years of Interntional Voice Process experience. Should have graduation completion certificate (Degree) and mark sheets for onboarding.

Brief About the Role:

We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.

Key Responsibilities:

• Provide first-level resolution to the customers
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Required Skills and Qualifications:

• Experience Previous experience in customer service. Experience in the telecom industry is preferred.
• Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
• Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
• Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
• Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
• Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
• Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
• Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.

Must adhere and non-negotiables:

• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• Need to complete successfully training within specific timeframe

Preferred Qualifications: Any Graduate

Additional certifications in customer service/upskilling

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and dynamic work environment.
• Continuous learning and upskilling opportunities.

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Job Detail:

Employer Contact Details: Show Info

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