Job Description
Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how.
If you have previous experience working on phone, email and live chat customer support roles, then thats a plus in your favour. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you.
As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organised and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team by conducting team huddles, coaching sessions, and recognising weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.
We are preferring candidates residing in Maharashtra and immediate joiners
Job Role :
Team Leader Operations
Industry :
IT Services & Consulting
Qualification Required :
Post Graduation
Experience Required :
6 - 11 Years
Location :
Pune
Gender Preference :
Any
Required Skills :
Job Detail:
Job Timing :
9:30 am - 6:30pm | Monday to Saturday
Interview Details :
11:00 am - 4:00pm | Monday to Saturday
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