Team Lead (Operations)-Immediate Joiners-Grab The Opportunity

Job Description

Role & responsibilities

U3 TL

• To motivate, develop and mentor team members in a dynamically changing environment
• Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.
• Answer operations related queries from the client.
• Drive process performance to achieve and exceed SLA deliverable.
• To create a conducive and stimulating environment for the teams to accomplish their goals.
• Manage expectations of his/her team members and proactively should be able to sense their needs.
• Represent the organization and participate in client visits and reviews.
• Ability to drive process, performance & transformation
• Maintain delivery dashboards with analysis
• To be a part of the client calibration call to have better understanding of the process
• Team lead will be doing 2 transactional quality audits per agent per week.
• Ability to effectively communicate his/her thoughts in a well-organized manner.
• Should have good communication skills in English

Preferred candidate profile

Minimum Qualifications:

• Domain Experience: BFSI (Preferred)
• Channel Experience: Voice (International Voice Process)
• Work Experience: Min 3 Years or more in an International Voice BFSI process
• Shift: Rotational shifts
• Process Working Hours: 24x7 [US Hours
• Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
• Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
• Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.

Perks and benefits

• 2 way Cabs provided as per location transport boundaries
• 5 days.
• Rotational week off
• New to be flexible basis project requirement.

Job Detail:

Employer Contact Details: Show Info

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