Sr CX Training Professional

Job Description

Instructional Design and Development (90%)

Perform learning needs analysis and assessment

Develop and edit online learning material and content

Develop and design online material and assessment tools

Applies systematic processes to ensure consistency in the outcomes of learning experiences

Graphic design and development

Courseware authoring

Oversee implementation of online learning programs

Train the trainer on learning materials as necessary

Maintain currency in the field of online learning

Research, Development, and Innovation (10%)

Understand the current and future trends in instructional technology and instructional design to ensure the organization is producing the most cutting-edge learning solutions

Experience & Educational Requirements

Advanced Degree in Instructional Design, Instructional Technology, or Education

OR

5+ years in Training, Technical Support, or Technical Documentation

5+ years in a corporate learning environment

3+ years leveraging instructional development technology (e.g. HTML 5, Adobe Captivate, Camtasia, Articulate Storyline, WalkMe, and various video editing software)

3+ years with Learning Management Systems

We value

Strong knowledge of adult learning theory and learning design models

The aptitude to think strategically and to tactically execute and deliver on a plan

Strong business and financial acumen and the ability to run the training function like a business

Ability to manage competing priorities and to rapidly adapt to changing business conditions

Capability to build and grow relationships

Exceptional organizational, communication, and influencing skills

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