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Service Relationship Manager - Affluent Banking

Indusind Bank

Full Time

Job Description

We are hiring Service Relationship Manager - Affluent Banking


Interested candidates can send their resumes to

Detailed Responsibilities:

  • Provide Exceptional service to mapped clients of Affluent channel.
  • Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
  • Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
  • Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
  • Monitor Daily Account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
  • Build and deepen relationships with existing Customer base by focusing on Family Grouping/household penetration
  • Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
  • Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
  • Generate quality references for opening new accounts from existing mapped customers
  • Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma
  • Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc.
  • Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)


  • Minimum Qualification :Graduate/ Post Graduate
  • Minimum 3-5 years in Service / Key Relationship Servicing in BFSI
  • Should have experience in managing Client Book


  • Excellent Communication skills
  • Service Oriented with Knowledge of Banking Products.

Job Role :

Service Relationship Manager - Affluent Banking

Industry :


Qualification Required :


Experience Required :

0 - 2 Years

Location :


Gender Preference :


Required Skills :

Service Relationship Manager

Job Detail:

Job Timing :

9:30 am - 6:30pm | Monday to Saturday

Interview Details :

11:00 am - 4:00pm | Monday to Saturday

Employer Contact Details:

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Job Summary
  • Location


  • Job Type

    Full Time

  • Salary

    ₹25000- ₹35000

  • Date Posted

    10 June,2024