Senior Branch Service Executive

Job Description

Role & responsibilities

• AOF form filling and scrutiny (PCG/NR/ RI).
• DIS & Pledge to be processed before cutoff time & ensure no auctions. DIS booklet register to be maintained.
• Filling Modification & Maintenance forms with less rejection.
• Handle Walk-in customer queries & customer queries received from Bank/Dealing Branch or ASL Sales Team.
• First Time Resolution of customer Interactions should be minimum 90%
• Promote and drive self help to customer.
• Ensure branch Mapped customer queries at Contact center is reduced.
• Send monthly P&L & ledger.

Preferred candidate profile

• Minimum 6 months of experience in service manager from a Industry pref. Capital Markets
• Additional: NISM Certification- Series IV,VI (Preferred)
• Excellent communication skills and market knowledge
• Graduate from a recognized university

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