Job Description
About this role:
Wells Fargo is seeking a...
In this role, you will:
- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
- Engage stakeholders and internal partners associated within the Operations area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
- Provide training, performance, evaluation and coaching of less experienced team
- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
- Provide responsibility for budget and financial performance
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- Experience in Banking and Financial processes, experience in Cards will be preferred
- Should have managed customer facing processes or complaint resolution processes
- Experience in Managing SLAs and KPIs
- Prepare apt Reporting to run the process and prepare and present MBRs
- Stakeholder Management
- Team Management
- 8+ years of Operations experience
- 6+ years of leadership experience
Job Role :
Operations Manager
Industry :
Banking
Qualification Required :
Doctorate(Phd)
Experience Required :
0 - 1 Years
Location :
Hyderabad
Gender Preference :
Any
Required Skills :
Operations Manager
Job Detail:
Job Timing :
9:30 am - 6:30pm | Monday to Saturday
Interview Details :
11:00 am - 4:00pm | Monday to Saturday
Employer Contact Details: Show Info
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