operations executive

Job Description

Job Description: Operation Executive

As a Car Rental Operation Executive, your primary responsibility will be to efficiently manage the allocation and tracking of vehicles. You will play a crucial role in ensuring the smooth functioning of the car rental operations and delivering exceptional customer service. Your tasks will include coordinating vehicle assignments, tracking vehicle availability, monitoring vehicle status, and managing vehicle equal duties and chauffeurs sustainability.

Key Responsibilities:

• Reservation: Should handles requests from guests, companies and travel agents via phone or other platforms. He/ She makes sure booking information is input correctly into the system. He/ She needs to maintain and update room vacancies on online booking platforms.
• Vehicle Allocation: Allocate vehicles to customers based on their requirements, ensuring accuracy and timeliness. Coordinate with the chauffeurs and customers to fulfill requirements and ensure the vehicle occupancy in a day.
• Vehicle Tracking: Monitor the location, status, and availability of vehicles using tracking systems or software. Ensure that the tracking systems are properly maintained and updated. Respond promptly to any issues or discrepancies from the client related to vehicle tracking.
• Fleet Management: Collaborate with the fleet team to ensure optimal utilization of vehicles. Coordinate with the fleet team to ensure the vehicles are in good working condition. Communicate with the team regarding vehicle availability and any operational challenges.
• Customer Service: Provide excellent customer service by promptly addressing customer inquiries, concerns, and requests related to vehicle allocation and tracking. Assist customers in understanding the process, vehicle features, and any other relevant information.
• Documentation and Reporting: Maintain accurate records of vehicle assignments, returns, and availability. Prepare regular reports on vehicle utilization, tracking accuracy, and any operational issues. Assist in analyzing data to identify areas for improvement and implement effective strategies.
• Quality Assurance: Ensure adherence to company policies, procedures, and quality standards. Conduct regular audits to identify any discrepancies or non-compliance issues. Implement corrective actions to improve operational efficiency and service quality.
• Training and Development: Assist in training new staff members on vehicle allocation processes, tracking systems, and customer service standards. Stay updated with industry trends and technological advancements related to car rental operations.

Requirements:

• 10+2 or Bachelor's degree, same industry agents are preferred.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in using vehicle tracking systems and software.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with the ability to handle customer inquiries and resolve issues effectively.
• Familiarity with logistics and fleet management principles.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using MS Office applications (Word, Excel, PowerPoint).
• Flexibility to work shifts, including weekends and holidays, as car rental services may operate 24/7.

Job Detail:

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