Mega Walk-in For Process Associates

Job Description

Greetings from IGT Solutions !!

I am writing to inform you about the opportunity for the position of Process Associate at IGT Solutions. Below is the brief :-

About IGT Solutions:

IGT Solutions is a leading customer experience (CX) company, specializing in AI-led transformative experiences for global brands in the Travel and High Growth Tech industries. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys, providing services to 85 renowned customers worldwide. Established in 1998, IGT operates in 30 delivery centers across various countries, employing over 25,000 customer experience and technology specialists.

Contact Person: Bhavesh (9818666395)

Date: Every week Monday to Friday.

Time: 9:00 AM 3:00 PM IST

Venue: Weikfield IT Park D-Block 6th Floor opposite Hayat Hotel Viman Nagar Pune 411014.

Responsibilities:

• • Handling the customer queries over inbound calls.
• • Identify and assess customers needs to achieve satisfaction
• • Build sustainable relationships and trust with the customer accounts through open and interactive communication.
• Ability to work in a 24/7 environment in the blended process.

Required candidate profile

• Grad fresher, experienced or Under graduate can apply
• Comfortable in both English and Hindi language
• Able to hold up the conversation

Salary: 15.5K CTC

Note Carry a hard copy of your resume. Mention "Bhavesh" on resume.

Why Work at IGT Solutions:

At IGT Solutions, we offer a competitive salary and an industry-leading benefits package. As a people-first company, we prioritize diversity, wellness, and engagement. Our global team members collaborate, learn, and grow together, fostering a rich cultural exchange. By joining us, you'll contribute to enhancing our clients' customer experiences while enjoying opportunities for personal and professional development.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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