Hiring For Customer Care Executive-Freshers | Across Punjab/Chandigarh

Job Description

Looking for a rewarding career opportunity? Join the Team of Champions at IIFL Finance Gold Loans.

IIFL Gold Loans is expanding its footprints & for the same we are hiring Sales & Banking Professionals across Punjab and Chandigarh.

Open positions at following locations -

• LUDHIANA
• SAMRALA
• FATEHGARH SAHIB
• SANGRUR
• AHMEDGARH-CHHAPAR ROAD
• BHATINDA/KOT SHAMIR
• MANSA
• BHAWANIGARH
• MALOUT
• KURALI
• PANCHKULA/CHANDIGARH/MORINDA/DERABASSI
• SANAUR
• PATIALA
• NABHA
• JALANDHAR/BHIKHIWIND/AMRITSAR
• CHAMKAUR SAHIB
• BHADAUR/KHARAR/RAMAN MANDI

Job Title / Designation - Customer Care Executives

Job Description -

• Attend walk-In customers and address their issues w.r.t. Gold Loan process & various schemes offered at IIFL.
• Verify customers KYC & complete online registration.
• Provide after sales service to existing customers and obtain references from them to increase customer base.
• Provide good customer service experience while pledging / releasing /interest payment transactions etc.
• Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
• Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the catchment areas and generate leads of prospective customers.
• Drive cross-sell of other financial products to existing customers.
• Adhere to standard operating procedure of the organization and maintain all important registers at branch level.
• Ensure strong follow up for interest collections to keep NPAs in control .

Freshers will be preferred for Customer Care Executive.

Desired Candidate Profile-

• Candidate with minimum 1 Year of sales experience from Banking & Financial Services. Gold Loan background preferred.

Job Detail:

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