Customer Support Executive

Job Description

Roles and Responsibilities:

1. Demonstrates a strong customer service orientation.
2. Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept .

Soft Skills:

1. Ability to effectively communicate his/her thoughts in a well-organized manner.
2. Excellent, live writing skills. Example: Ability to type a minimum of 25 words per minute with few grammatical errors in a back and forth conversation with a customer.
3. Friendly and upbeat style.
4. Ability to handle difficult or irate customers effectively.
5. Ability to set expectations and deliver information in a positive and articulate way.
6. Investigates and takes action to meet customers needs.
7. Solves routine problems effectively, gathering the information necessary from the customer.
8. Applies systematic approach to solving problems.
9. Professional and positive in interactions with others and is able to establish rapport quickly.
10. Treats others with courtesy and respect.
11. Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.

Others :

1. Demonstrates clear and polite written communication
2. Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Annotate contact topic and actions in Amazon tools.
6. Maintains email handle time, while remaining friendly and informative (after call email to customers).
7. Maintains productivity and quality standards.

Job Detail:

Employer Contact Details: Show Info

Share :