customer service executive

Job Description

Roles and Responsibilities

• Responsible for managing the sales revenue and relationship with a set of client accounts.
• Acquiring a thorough understanding of key customer needs and requirements.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Contribute in sustaining and growing business to achieve long-term success.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Conduct onsite training for customers.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Coordination and follow up with cross-functional teams within, for growth and relationship management of existing business

• Desired Candidate Profile
• Ready to relocate .
• Excellent in English.
• Ability to travel 2 times/month.
• Experience in sales and providing solutions based on customer needs.
• Call center experience.
• Customer service experience is must.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Intelligent, enthusiastic and self-motivation driven.

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