Customer Relationship Officer

Job Description

Business/ Financials

Meet the set targets on GL in terms of open market acquisition and repeat GL loans

Convert GL customers, family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance

Actively source term deposits (FD and RD) from Family members of GL customers

Offer suitable Insurance products to customer and family members to provide adequate insurance coverage

Identify GL customers who can be potentially given Individual loans either unsecured / secured

Service Unsecured IL requirements of the customer

Refer quality leads of Secured loans to respective loan officers

Share customer insights/product related feedback with the ACRM

Customer

Ensure customers and Family members are educated about entire bouquet of banking products (Loans - GL,IL, Secured, Deposits & Insurance) offered by Ujjivan

Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services

Ensure timely insurance claim settlement for his/her customers

Resolve customer queries/ pertaining to GL, IL & Family Banking within specified timelines

Internal Process

Identify and conduct surveys of new working areas for group formation and conducts projection meeting for GL and Family Banking

Group Loans: Fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training (CGTs)

Individual loans: Analyze existing customer profile and repayment capacity, fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms

Coordinate with customers in the disbursement process

Conduct Center Meeting as per schedule without fail and ensure timely repayments, collection of deposits for savings accounts / fixed deposit, updates all transactions on True-Cell, an interface to track monetary transactions

Open savings accounts for Customer and their Family members in Ujjivan

Help to conduct the CSR activities and motivates customers to participate in the Financial Literacy Program

Give the detailed field reports to ACRM and discuss field related issues

Learning & Innovation

Maintain up to date knowledge of GL,IL and Family Banking products and services as well as a working knowledge of other products offered in the branch

Ensure adherence to training man-days/ mandatory training programs for self

Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

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