Customer Experience Associate

Job Description

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Keep records of all conversations in our database in a comprehensible way
• Respond to customer queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
• Welcoming the paid users, make sure they log in to the learning portal and start learning by guiding them through the onboarding process.
• Monitoring learning progress and interacting with students regularly to ensure their learning is greater than 75% by suggesting tips and solutions.
• Ensure that users are actively participating in different activities and making good progress.
• Communicate users' progress and course-related updates to parents/guardians periodically.
• Make sure the assigned users are not late on their EMIs - Follow up with parents and guardians to ensure they pay their EMIs regularly. Provide accurate payment information and guide them to make their payments.

Qualifications and Skills:

• Should be proficient in one of the native languages of Odia and English
• Previous experience in a customer support role and guidance aspects roles.
• Strong verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Basic knowledge of the using spreadsheets

Work Location:

Work From Home If required, you need to come to the Hyderabad office.

Working days: 6 days a week

Note: Sometimes, need to work on weekends and will take breaks on weekdays. Need to be flexible

CTC: 3 LPA + Additional rewards

Basic Requirements:

• Need to have own laptop and good internet connection.
• Preferably female
• No toddlers around, as it involves calling
• Some previous work experience in calling is required
• Basic English speaking skills
• Ready to onboard right away!!

Job Detail:

Employer Contact Details: Show Info

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