brand logo

Assistant Manager – HR Operations & Administration

Tech Mahindra
BPO / Call Centre

Full Time

Job Description

Department and Location Human Resource, HO


Qualification MBA (HR) – Preferred/ Graduate.


Position Summary The Human Resources (HR) Operations Manager is responsible for the effective and consistent coordination and implementation of HR processes, functions and procedures and monitors HR projects and workflow. On a regular and continuous basis, exercises administrative judgment on establishing departmental operation goals, standards, policies and procedures


Supervisory Relationship

This position reports to the Head of Human Resources and interacts with other departments, administrators, and staff location wide.


Essential Functions

• Plans, organizes, and coordinates the operations and activities related to the Human Resources (HR) operations and functions, location wide.

• Supports location HR SPOCS to resolve human resource problems, interpret HR policies and procedures and recommends effective courses of action.

• Provides leadership in coordinating the activities of the HR Department to ensure compliance with all applicable laws, policies, regulations, and collective bargaining agreements.

• Responsible for handling all Labour Compliance related activities, i.e., PF/ ESIC, etc.

• Works closely with Payroll and other HR Consultants in developing, implementing, and evaluating ongoing HR/Payroll programs, functions and activities.

• Provides consistent interpretation/application of HR policies and procedures across all locations.

• Oversees employee information collection, analysis and reporting; supervises the input of data and ensures data integrity

• Manage End to End Recruitment Process for the Foundation by utilizing all channels of identifying candidates relevant for the positions.

• Coordinates the Background Verification process of candidates.

• Serves as the Department’s liaison to Location HR SPOCS as well as central point of contact for interdepartmental projects and communications related to HR operations.

• Assesses HR operational needs and suggests changes in policies and procedures in order to ensure efficiencies and seamless running of the Foundation.

• Assists in the development of the department’s strategic plan for all operational activity.

• Oversees internal auditing and quality control efforts and is the point of contact for Finance audits.

• Uses various software applications, such as spreadsheets, relational databases and graphics packages to assemble, and/or format data and/or reports.

• Assists with coordinating yearly processes including year-end closing, contract rollovers, yearly rate and pay schedule adjustments, work year calendars, staffing, etc.

• Facilitate Complete documentation & onboarding process of New Hires and conducts Employee Exit Interviews across India.

• Coordinates employee development and training activities.


Remenration : 8.5 to 9 LPA



• Office Management

• Travel & Stay

• Reports & Analytics


Required Knowledge, Skills and Abilities

• Ability to maintain confidentiality at all times.

• Must have strong proficiency in the functional use of key business applications including HRIS

• Ability to interpret and incorporate local HR policies and procedures into practice.

• Ability to translate HR operational needs and requirement to others.

• Knowledge of principles of office organization and principles of management.

• Must understand and interpret policies and procedures and be able to explain them to others.

• Ability to communicate clearly and concisely, orally and in writing.

• Ability to establish and maintain effective working relationships with persons within and outside the organization.

• Excellent Communication skills.

Job Role :

Assistant Manager – HR Operations & Administration

Industry :

BPO / Call Centre

Qualification Required :

Post Graduation

Experience Required :

4 - 10 Years

Location :


Gender Preference :


Required Skills :

HR Operations & Administration

Job Detail:

Job Timing :

9:30 am - 6:30pm | Monday to Saturday

Interview Details :

11:00 am - 4:00pm | Monday to Saturday

Employer Contact Details:

Login to show Contact Detail

Share :

Job Summary
  • Location


  • Job Type

    Full Time

  • Salary

    ₹25000- ₹35000

  • Date Posted

    24 July,2023