Walk-in For CustomerService & ServiceDesk Skills at Pune 15th-16th Dec

Job Description

Greeting from Infosys BPM Ltd.,

We are hiring for Service desk and Customer Service skill and please walk-in for interview from 15th to 16th December at Pune

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-121907

Interview details

Interview Time: 10 AM till 12.30 PM

Interview Date: 12th to 16th December 2022

Interview Venue:

No. 1, Hinjewadi Rajiv

Gandhi Infotech Park, Building B1,

ground floor, Hinjewadi phase 1, Pune 411057

Things to remember while entering the campus

• Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
• would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
• Please wear masks, & follow Covid protocols
• Documents to Carry:
• Carry 2 Copies of print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
• 
  

Please find below Job Description for your reference:

Title :: Service desk and Customer Service

Job Location: Bangalore or Pune

Expereince : 0 to 4 years

JD1 : Customer Service

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Communication scale - CEFR :: B1, C1, C2
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office is mandatory and no option of hybrid, work from home talent should be based out of Bangalore or Pune
• 
  

JD2 : Service Desk

Job Description::

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills CEFR :: B1, C1, C2.
• Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
• Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.

Regards,

Infosys BPM Recruitment team.

Job Detail:

Employer Contact Details: Show Info

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